These FAQs apply to Mind the Product events:

  • Tickets, changes and refunds keyboard_arrow_right
    Can I change the details on my tickets?

    Yes, but only the person who purchased the ticket can request these changes. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile and/or in-person badge!


    To request this, please contact us on hello@mindtheproduct.com and we will help you make the updates.


    Can I get a refund?

    We offer a full refund up to one month before all of our events (with the exception of our remote, expert-led workshops which have a refund deadline of two weeks). Simply contact us on hello@mindtheproduct.com. As with changes, only the person who purchased the tickets can request a refund.


    Can I pay for my ticket(s) by invoice?

    We require a minimum order of 5 tickets to issue an invoice. Early Bird conference tickets cannot be purchased by invoice. Please also note that no tickets are held/issued until payment of the invoice has been completed. Request to pay by invoice by emailing hello@mindtheproduct.com


    • Tickets are not held until payment has been made – there are no exceptions to this.
    • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
    • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.


    Please note: Ticket transfers are not possible for invite-only events such as our Leadership Meetups and Forums. If you need to update any of your own details (Twitter handle, job title etc) for these types of events please contact us on hello@mindtheproduct.com and we will help you make the updates.


    Do you offer discounts for students, startups, non-profits, etc?

    The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets please email us at hello@mindtheproduct.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.

    To ensure you hear about future conference ticket offers, make sure you subscribe to our mailing list.

  • Visa Applications keyboard_arrow_right
    Can you create an invitation letter for my visa application?

    Absolutely. Fill in your details here and we will issue you an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.

  • Sponsorship keyboard_arrow_right
    How can I sponsor an event?

    Get in touch with sponsor@mindtheproduct.com for more information!

  • Speaker Information keyboard_arrow_right
    Do you have a call for speakers? How can I get on stage?

    We are always on the lookout for great speakers and research extensively to find the right mix and level of speakers to put on the #mtpcon stage. While we don’t do an open call for speakers, feel free to raise your name for consideration in this form. Keep in mind that we get numerous applications and are very selective to ensure we provide the best possible content for our audience. We also regularly check local ProductTanks for standout speakers that we could put on stage.


    If you are interested in speaking at ProductTank – contact your local organiser or if you want to submit a speaker suggestion for the conference check out our speaker criteria and apply.

  • At the Event keyboard_arrow_right
    How do I stay up-to-date and meet people in the community around your conferences?

    We have a number of ways for you to meet other attendees and engage with events surrounding our conferences. Make sure you read the emails that go out in the lead up to your conference to find out what networking app we are using and for extra events around each conference. Join the #mtpcon channel in our Slack Community to hear what others are doing around the conference or to meet other product people going to the event.