{ "version": "https://jsonfeed.org/version/1.1", "user_comment": "This feed allows you to read the posts from this site in any feed reader that supports the JSON Feed format. To add this feed to your reader, copy the following URL -- https://www.mindtheproduct.com/category/customer-research/feed/json/ -- and add it your reader.", "next_url": "https://www.mindtheproduct.com/category/customer-research/feed/json/?paged=2", "home_page_url": "https://www.mindtheproduct.com/category/customer-research/", "feed_url": "https://www.mindtheproduct.com/category/customer-research/feed/json/", "language": "en-GB", "title": "Product Research - Mind the Product", "description": "Conferences, training, and content for the world\u2019s largest community of product managers, designers, and developers.", "icon": "https://www.mindtheproduct.com/wp-content/uploads/2021/03/cropped-mindtheproduct-favicon.png", "items": [ { "id": "https://www.mindtheproduct.com/?p=37127", "url": "https://www.mindtheproduct.com/when-was-the-last-time-you-pissed-off-your-users-off/", "title": "When was the last time you pissed off your users off?", "content_html": "

Product and People Leader, Assaph Mehr, discusses the importance of killing features on the journey to building great products. Read more »

\n

The post When was the last time you pissed off your users off? appeared first on Mind the Product.

\n", "content_text": "Product and People Leader, Assaph Mehr, discusses the importance of killing features on the journey to building great products. Read more »\nThe post When was the last time you pissed off your users off? appeared first on Mind the Product.", "date_published": "2023-09-14T10:00:00+01:00", "date_modified": "2023-09-14T14:27:07+01:00", "authors": [ { "name": "Assaph Mehr", "url": "https://www.mindtheproduct.com/author/assaphmehr/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/01/IMG_0084-edited-Crop-1024x1024.jpg" } ], "author": { "name": "Assaph Mehr", "url": "https://www.mindtheproduct.com/author/assaphmehr/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/01/IMG_0084-edited-Crop-1024x1024.jpg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2023/09/shutterstock_336055802-scaled.jpg", "tags": [ "Feature", "Guest Post", "Users", "Product Research" ], "summary": "Product and People Leader, Assaph Mehr, discusses the importance of killing features on the journey to building great products. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=35441", "url": "https://www.mindtheproduct.com/feeling-uncomfortable-about-customer-interviews-tips-for-anxious-product-managers-on-making-interviews-easier/", "title": "Feeling uncomfortable about customer interviews? Tips for anxious product managers on making interviews easier", "content_html": "

Product Director Marta Rolak looks at why talking to customers can be scary and shares some techniques to help product managers alleviate their anxieties during customer interviews Read more »

\n

The post Feeling uncomfortable about customer interviews? Tips for anxious product managers on making interviews easier appeared first on Mind the Product.

\n", "content_text": "Product Director Marta Rolak looks at why talking to customers can be scary and shares some techniques to help product managers alleviate their anxieties during customer interviews Read more »\nThe post Feeling uncomfortable about customer interviews? Tips for anxious product managers on making interviews easier appeared first on Mind the Product.", "date_published": "2023-06-16T10:00:00+01:00", "date_modified": "2023-06-19T14:13:29+01:00", "authors": [ { "name": "Marta Rolak", "url": "https://www.mindtheproduct.com/author/marta-rolak/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/02/profile-pic-marta-rolak-1024x1024.jpg" } ], "author": { "name": "Marta Rolak", "url": "https://www.mindtheproduct.com/author/marta-rolak/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/02/profile-pic-marta-rolak-1024x1024.jpg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2023/06/shutterstock_1212177649-scaled.jpg", "tags": [ "customer interviews", "Guest Post", "User Research", "Product Management Skills", "Product Research" ], "summary": "Product Director Marta Rolak looks at why talking to customers can be scary and shares some techniques to help product managers alleviate their anxieties during customer interviews Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=34687", "url": "https://www.mindtheproduct.com/interviewing-customers-the-art-of-asking-questions/", "title": "Interviewing customers: the art of asking questions", "content_html": "

Maybe you work somewhere where user research is done by a specialist team, maybe you\u2019re new to product management, maybe you\u2019re looking into a possible new product, maybe your sales people are very protective of their contacts. There are several reasons why a product manager might be a step or two removed from direct contact with customers.

\n

Read more »

\n

The post Interviewing customers: the art of asking questions appeared first on Mind the Product.

\n", "content_text": "Maybe you work somewhere where user research is done by a specialist team, maybe you\u2019re new to product management, maybe you\u2019re looking into a possible new product, maybe your sales people are very protective of their contacts. There are several reasons why a product manager might be a step or two removed from direct contact with customers.\n Read more »\nThe post Interviewing customers: the art of asking questions appeared first on Mind the Product.", "date_published": "2023-05-15T10:00:00+01:00", "date_modified": "2023-05-15T12:40:51+01:00", "authors": [ { "name": "Eira Hayward", "url": "https://www.mindtheproduct.com/author/eira-hayward/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/05/eira-hayward.jpg" } ], "author": { "name": "Eira Hayward", "url": "https://www.mindtheproduct.com/author/eira-hayward/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/05/eira-hayward.jpg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2023/05/customer-interviews-shutterstock_1681615882-scaled.jpg", "tags": [ "customer interviews", "Product Management Skills", "User Research", "Product Management Process", "Product Research" ], "summary": "Maybe you work somewhere where user research is done by a specialist team, maybe you\u2019re new to product management, maybe you\u2019re looking into a possible new product, maybe your sales people are very protective of their contacts. There are several reasons why a product manager might be a step or two removed from direct contact with customers.\r\n\r\n Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=32575", "url": "https://www.mindtheproduct.com/how-organisations-are-supporting-product-during-economic-downturn/", "title": "Survey insights: How organisations are supporting product during economic downturn", "content_html": "

In a recent survey, Pendo and Mind the Product asked over 500 product professionals how their work and their companies\u2019 priorities have changed in response to current economic conditions. Here's a snippet of what we found. Read more »

\n

The post Survey insights: How organisations are supporting product during economic downturn appeared first on Mind the Product.

\n", "content_text": "In a recent survey, Pendo and Mind the Product asked over 500 product professionals how their work and their companies\u2019 priorities have changed in response to current economic conditions. Here's a snippet of what we found. Read more »\nThe post Survey insights: How organisations are supporting product during economic downturn appeared first on Mind the Product.", "date_published": "2023-02-10T10:00:00+00:00", "date_modified": "2023-02-15T14:56:51+00:00", "authors": [ { "name": "Louron Pratt", "url": "https://www.mindtheproduct.com/author/louronpratt591/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/02/IMG_5326.jpeg" } ], "author": { "name": "Louron Pratt", "url": "https://www.mindtheproduct.com/author/louronpratt591/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/02/IMG_5326.jpeg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2023/02/AdobeStock_362306286-scaled.jpeg", "tags": [ "Data", "Data-Driven Product Management", "Product Research", "Product Strategy" ], "summary": "In a recent survey, Pendo and Mind the Product asked over 500 product professionals how their work and their companies\u2019 priorities have changed in response to current economic conditions. Here's a snippet of what we found. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=30636", "url": "https://www.mindtheproduct.com/sunday-rewind-no-one-is-immune-to-cognitive-bias/", "title": "SUNDAY REWIND: No one is immune to cognitive bias", "content_html": "

No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. Read more »

\n

The post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.

\n", "content_text": "No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. Read more »\nThe post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.", "date_published": "2022-10-02T10:00:00+01:00", "date_modified": "2022-10-03T10:25:53+01:00", "authors": [ { "name": "Louron Pratt", "url": "https://www.mindtheproduct.com/author/louronpratt591/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/02/IMG_5326.jpeg" } ], "author": { "name": "Louron Pratt", "url": "https://www.mindtheproduct.com/author/louronpratt591/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/02/IMG_5326.jpeg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/10/Screenshot-2022-09-23-at-11.34.52.jpg", "tags": [ "Cognitive Bias", "Customer Development", "Product Research", "Product Management Conference" ], "summary": "No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=30095", "url": "https://www.mindtheproduct.com/prioritising-customer-needs-with-dan-olsen/", "title": "Prioritising customer needs with Dan Olsen", "content_html": "

In this keynote session at #mtpcon SF+Americas\u00a02022, Dan Olsen, author of The Lean Product Playbook\u00a0shares the importance versus satisfaction framework, and demonstrates how spending time understanding problems, rather than offering solutions, results in better products. Read more »

\n

The post Prioritising customer needs with Dan Olsen appeared first on Mind the Product.

\n", "content_text": "In this keynote session at #mtpcon SF+Americas\u00a02022, Dan Olsen, author of The Lean Product Playbook\u00a0shares the importance versus satisfaction framework, and demonstrates how spending time understanding problems, rather than offering solutions, results in better products. Read more »\nThe post Prioritising customer needs with Dan Olsen appeared first on Mind the Product.", "date_published": "2022-09-12T10:00:00+01:00", "date_modified": "2022-09-01T11:10:28+01:00", "authors": [ { "name": "Jon Horvath", "url": "https://www.mindtheproduct.com/author/jon-horvath/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/10/JonHorvath-768x768.jpeg" } ], "author": { "name": "Jon Horvath", "url": "https://www.mindtheproduct.com/author/jon-horvath/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2023/10/JonHorvath-768x768.jpeg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/09/52114482733_3aa6a1e0f4_o-scaled.jpg", "tags": [ "#mtpcon", "#mtpcon san francisco", "Customer Acquisition", "Premium Content", "Video", "Product Management Conference", "Product Research" ], "summary": "In this keynote session at #mtpcon SF+Americas\u00a02022, Dan Olsen, author of The Lean Product Playbook\u00a0shares the importance versus satisfaction framework, and demonstrates how spending time understanding problems, rather than offering solutions, results in better products. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=30044", "url": "https://www.mindtheproduct.com/being-user-minded-mtp-engage-hamburg-2022/", "title": "Being user minded \u2014 MTP Engage Hamburg 2022", "content_html": "

This session On Being User Minded\u00a0was one of the themed sessions during MTP Engage Hamburg 2022 (the others were On Being Responsible, On Giving Direction\u00a0and On Being Human). Moderated by Product coach Shaun Russell, three high-profile speakers shared their perspectives on user-centricity. Read more »

\n

The post Being user minded \u2014 MTP Engage Hamburg 2022 appeared first on Mind the Product.

\n", "content_text": "This session On Being User Minded\u00a0was one of the themed sessions during MTP Engage Hamburg 2022 (the others were On Being Responsible, On Giving Direction\u00a0and On Being Human). Moderated by Product coach Shaun Russell, three high-profile speakers shared their perspectives on user-centricity. Read more »\nThe post Being user minded \u2014 MTP Engage Hamburg 2022 appeared first on Mind the Product.", "date_published": "2022-09-01T14:00:00+01:00", "date_modified": "2022-09-15T15:04:05+01:00", "authors": [ { "name": "Tobias Freudenreich", "url": "https://www.mindtheproduct.com/author/tobias-freudenreich/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2022/07/211123_Tobias_Freudenreich_square-768x768.jpg" } ], "author": { "name": "Tobias Freudenreich", "url": "https://www.mindtheproduct.com/author/tobias-freudenreich/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2022/07/211123_Tobias_Freudenreich_square-768x768.jpg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/09/52162938289_0d15d99ca2_o-scaled.jpg", "tags": [ "#mtp engage hamburg", "User Research", "Product Management Conference", "Product Research", "User Experience (UX)" ], "summary": "This session On Being User Minded\u00a0was one of the themed sessions during MTP Engage Hamburg 2022 (the others were On Being Responsible, On Giving Direction\u00a0and On Being Human). Moderated by Product coach Shaun Russell, three high-profile speakers shared their perspectives on user-centricity. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=29818", "url": "https://www.mindtheproduct.com/always-solve-your-customers-core-problems/", "title": "Always solve your customer\u2019s core problems", "content_html": "

This article offers a lesson in understanding why product managers need to ask themselves \"What are my customer's core problems?\" Without knowing this answer there is no way they'll be able to make informed decisions. Read more »

\n

The post Always solve your customer’s core problems appeared first on Mind the Product.

\n", "content_text": "This article offers a lesson in understanding why product managers need to ask themselves \"What are my customer's core problems?\" Without knowing this answer there is no way they'll be able to make informed decisions. Read more »\nThe post Always solve your customer’s core problems appeared first on Mind the Product.", "date_published": "2022-09-01T10:00:00+01:00", "date_modified": "2022-09-22T12:41:15+01:00", "authors": [ { "name": "Vignaraj Gadvi", "url": "https://www.mindtheproduct.com/author/vignarajgadvi23915/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2022/08/unnamed.jpeg" } ], "author": { "name": "Vignaraj Gadvi", "url": "https://www.mindtheproduct.com/author/vignarajgadvi23915/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2022/08/unnamed.jpeg" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/09/e991bdab-484a-4acb-b93a-bec05b935c62_pasted20image200.png", "tags": [ "customer problems", "Product Research", "Guest Post" ], "summary": "This article offers a lesson in understanding why product managers need to ask themselves \"What are my customer's core problems?\" Without knowing this answer there is no way they'll be able to make informed decisions. Read more »

" }, { "id": "https://www.mindtheproduct.com/?p=29515", "url": "https://www.mindtheproduct.com/the-b2b-innovators-map-how-to-get-from-idea-to-your-first-ten-customers-free-chapter/", "title": "The B2B Innovator\u2019s Map \u2013 How to get from idea to your first ten customers \u2013 free chapter!", "content_html": "

What are the keys to creating innovative products for B2B customers? In his bestselling book, \u2018The B2B Innovator\u2019s Map – How to get from idea to your first ten customers\u2019, \u00a0Product Executive & Advisor Daniel Elizalde delves into all the implications every Product Leader needs to consider. Below, you can read Chapter 1 of his Read more »

\n

The post The B2B Innovator’s Map – How to get from idea to your first ten customers – free chapter! appeared first on Mind the Product.

\n", "content_text": "What are the keys to creating innovative products for B2B customers? In his bestselling book, \u2018The B2B Innovator\u2019s Map – How to get from idea to your first ten customers\u2019, \u00a0Product Executive & Advisor Daniel Elizalde delves into all the implications every Product Leader needs to consider. Below, you can read Chapter 1 of his Read more »\nThe post The B2B Innovator’s Map – How to get from idea to your first ten customers – free chapter! appeared first on Mind the Product.", "date_published": "2022-08-16T10:00:00+01:00", "date_modified": "2022-08-22T11:17:26+01:00", "authors": [ { "name": "Daniel Elizalde", "url": "https://www.mindtheproduct.com/author/daniel-elizalde/", "avatar": "https://secure.gravatar.com/avatar/d371ee5e0c93b7a655d968b79ee4c20c?s=512&d=wp_user_avatar&r=g" } ], "author": { "name": "Daniel Elizalde", "url": "https://www.mindtheproduct.com/author/daniel-elizalde/", "avatar": "https://secure.gravatar.com/avatar/d371ee5e0c93b7a655d968b79ee4c20c?s=512&d=wp_user_avatar&r=g" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/08/Screenshot-2022-08-04-at-10.21.57.jpg", "tags": [ "B2B", "B2B products", "Customer Acquisition", "Premium Content", "B2B product management", "Product Development Process", "Product Research" ] }, { "id": "https://www.mindtheproduct.com/?p=29108", "url": "https://www.mindtheproduct.com/the-benefits-of-squad-led-discovery-jim-morris-on-the-product-experience/", "title": "The benefits of squad-led discovery \u2014 Jim Morris on The Product Experience", "content_html": "

How can product managers get more work done by doing less? On this weeks\u2019 podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. Read more »

\n

The post The benefits of squad-led discovery \u2014 Jim Morris on The Product Experience appeared first on Mind the Product.

\n", "content_text": "How can product managers get more work done by doing less? On this weeks\u2019 podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. Read more »\nThe post The benefits of squad-led discovery \u2014 Jim Morris on The Product Experience appeared first on Mind the Product.", "date_published": "2022-07-13T06:00:04+01:00", "date_modified": "2022-09-15T15:26:07+01:00", "authors": [ { "name": "The Product Experience", "url": "https://www.mindtheproduct.com/author/the-product-experience/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/04/The-Product-Experience-Podcast-768x768.png" } ], "author": { "name": "The Product Experience", "url": "https://www.mindtheproduct.com/author/the-product-experience/", "avatar": "https://www.mindtheproduct.com/wp-content/uploads/2021/04/The-Product-Experience-Podcast-768x768.png" }, "image": "https://www.mindtheproduct.com/wp-content/uploads/2022/07/The-Product-Experience-Ronke-Majekodunmi-3.png", "tags": [ "Podcasts", "Product Discovery", "The Product Experience", "User Behaviour", "User Experience (UX)", "Podcast", "Product Research" ], "summary": "How can product managers get more work done by doing less? On this weeks\u2019 podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. Read more »

" } ] }